Shipping policy

Thank you for choosing ZAKIA.

 We are committed to ensuring your order is processed and shipped efficiently. Please read the following shipping policy carefully before completing your purchase.

1. Processing Time

  • All orders are processed within 1-3 business days of receiving payment. Orders are not processed on weekends or public holidays.

  • You will receive a confirmation email with your order details once your order has been processed. A separate email will follow with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your delivery address, order size, and weight. We offer the following shipping options:

Domestic Shipping (Australia):

  • Standard Shipping: 5-14 business days — $15 

  • Express Shipping: 3-5 business days — $20

Please note: Delivery times are estimates and may vary due to external factors like weather conditions, customs delays, and peak shipping seasons.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order online via the tracking number provided.

If you experience any issues with tracking, please reach out to our customer service team at info@zakia.com.au

4. Shipping Delays

While we strive to ensure timely delivery, please note that shipping delays can occur due to circumstances beyond our control (e.g., natural disasters, public holidays, customs delays, or carrier issues). We are not responsible for any delays once your order has been dispatched.

5. Shipping Address

Please ensure that your shipping address is correct before submitting your order. We are not responsible for any lost or delayed shipments due to incorrect or incomplete addresses provided by the customer.

Address changes: If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee changes to shipping addresses after an order has been processed or dispatched.

6. Lost or Stolen Packages

Once an order has been shipped, we are no longer responsible for the delivery. If your package is lost, stolen, or damaged in transit, please contact the carrier directly to resolve the issue. In some cases, we may assist with filing a claim, but ultimately, it is the responsibility of the customer to handle any claims for lost or stolen goods.

7. Customs, Duties, and Taxes (for International Orders)

For international orders, customs fees, import duties, and taxes may be imposed by the destination country. These additional charges are the responsibility of the customer.

Please check with your local customs office to find out more information regarding potential fees before making a purchase. ZAKIA is not responsible for these additional charges.

8. Packaging

We take care to package your order securely to ensure it arrives in good condition. In an effort to reduce waste, we use eco-friendly packaging materials whenever possible.

9. Shipping Restrictions

Some products may be subject to shipping restrictions based on their size, weight, or the destination country. If an item is not available for shipment to your location, we will notify you via email and cancel your order or offer an alternative solution.

10. Contact Us

If you have any questions or concerns regarding shipping, please don’t hesitate to contact our customer service team at info@zakia.com.au